Dstvmultichoice debited from my account but services are deactivated

I took a pricelock contract on the 7th April, a week later my services were deactivated because of the debit order was supposed to be on the 4th of which was before I took the pricelock, called multichoice and I was told that I owe a R248 for the past 7 days, I then decided to wait for the debit order to go through today the 4th as per contract, today a debit order of R416 was deducted and yet was told I owe an amount of R568, called again from 9am today and was sent to pillar to post of how did I get to an amount of close a R1000, till now I can't get a proper response, tmwas told I would get a call from a team leader in 30 minutes time, 8 hours later still no call.. Dstv multichoice has poor client services, u call and hold for almost an hour, till now my services are disconnected and a debit order went through my account