DSTV/Multichoice could care less about ***** happening within their company

I contacted DSTV this afternoon due to *****ulent activity and had the misfortune of dealing with Moleboheng Mo***eng.

One of DSTV's clients is using my cell number (this may have been provided in error, that is not the point). I contacted DSTV because a Disney+ subscription has been activated in my name. I was informed that this subscription was activated by DSTV on my behalf. Considering I do not have an active DSTV subscription, this sent off alarm bells. I have previously been contacted by Multichoice looking for a woman named "Rosemary *Somebody*" who continuously doesn't pay her bill. I have explained time and time again that I am not this person & they have the wrong number. I have also received SMSs from Multichoice requesting payment. I have one dated 15 Jan 23 with the reference ***7. Furthermore, Disney advised that DSTV is the only one who can cancel this subscription as it is linked to a DSTV account.

Moleboheng Mo***eng could not find any active DSTV subscription linked to my name, but provided no help with the actual problem which is that someone else is using my cellphone number on their active account. I know I don't have an active DSTV subscription. The problem is that someone who does have an active subscription is using my details for their account.

Besides not being able to help me solve my problem, the interaction with Moleboheng was terrible. I requested that my matter get escalated to the relevant ***** department and s/he promptly ended the chat. I have screenshots of everything. The reference for the chat is #***7.

I want Multichoice to figure out who is using my cellphone number and details and remove it from said account. It's really not a big ask. Your "support" staff also require an attitude adjustment. I have screenshots of my conversation with both the Disney+ & DSTV support persons, and I wish I could upload them so you can see the difference in the treatment I received from each of them.