DSTV(Multichoice) and poor quality of service

In November 2023 I was considering buying a DSTV decoder, so I called DSTV to find out which package will suit my needs, but they ended up offering me account which I thought it was good idea at first because I the comparison in prices was small but I made one of the biggest mistake I could ever make by agreeing to it. Upon agreeing to the account I asked if there will be any fees I should be worried about, I was informed that everything is fine and will be debited from my account on the agreed upon date. A few days after the installation my subscription was suspended because I was required to make a payment even though I promised that this wouldn’t happen, even further when I explained to them that I was under contract and that I wasn’t told about such payments required for me to pay even I asked if their are any payments I should be worried about, they informed that there is no recollection of my account/contract on their system. I was promised that my previous calls would be listened to and reviewed after I made a complaint, but until now I haven’t been called by anyone. I was eventually able to speak to someone who could help me, I payed what I was told to pay at that time to get my subscription active again. On the 1st of April they suspended my subscription again and I told that I’m owing R725, when I questioned my I wasn’t notified of this amount the previous month no one had an answer for me, I was promised that my calls would be listened and reviewed to assist me but no one has contacted me till now. I’m tired of calling and getting no help, this type of service from a company of Multichoice’s magnitude is absolutely horrible and ridiculous. I regret ever agreeing to this contract