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Dennis M

1 reviews | Active since Feb 2015

03 Oct 2019, 07:31

DSTV/Multichoice a *****

I'm on Price Lock where I was told I'd be paying R415 now DSTV has been charging me R988 for the past two months. I have emailed outboundcrmemails as advised on the 06th Sept to date no reply. The call center will make you hold till you give up after sending you to 10 other people who tell you they need someone else to assist and they cannot do anything. I would like to received the recording of when I got into the contract and DSTV must tell me where I agreed to paying R988. And on that my money back please. As I type this I'm holding for Welile who has been gone for 45mins to look for a supervisor. I suspect this is a tactic to frustrate customers so that they stop following up on these things.

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Replies (2)
DM
Dennis M's update03 Oct 2019, 07:53
Reviewer Update
Email Received - [EXTERNAL] Fwd: ***6 - Ref ***
Inbox
x

Outboundcrmemails via sendgrid.net
7:44 AM
to me

AUTO RESPONSE
Hi there,

Thanks for getting in touch with the DStv Price Lock Enquiries Team. We’re here to help with all Price Lock queries. Your query has been logged and your reference number is ***. We'll get back to you within 24 working hours.

We're available for assistance Monday to Friday from 8am - 5pm (closed on weekends and public holidays).

If your query is not related to Price Lock, please email ***.

Thank you
DStv
DM
Dennis M's update03 Nov 2019, 21:45
Reviewer Update
After Multichoice promised me the below, after they have been ignoring me for 3 months and debiting my account R988 as opposed to R415 (price lock), they have gone and charged me the same R988 that was apparently resolved as per the mail below. I'm ready to cancel my account and server my relationship with Multichoice.

Outboundcrmemails | Oct 31, 2019, 9:30 PM (3 days ago)ENQUIRY REFERENCE NUMBER : ***Good day,
Please be advised that it has been resolved, the next payment is R 462.13 on the 02.11.2019.RegardsCynthia ChaukePricelock Escalations

On Thu, 31 Oct at 9:10 PM , Outboundcrmemails <***> wrote:ENQUIRY REFERENCE NUMBER : ***Good day,
Thank you for contacting us.
Kindly be advised that the account has been escalated for the billing to be corrected.
We will advise as soon as it has been corrected.
RegardsCynthia ChaukePricelock Escalations
What must happen now? I've heard all their sorry stories and excuses but my budget stays affected each month. I'm honestly tired of dealing with Multichoice, tired tired. The amount of money I wasted holding on for assistance which till today has not been fruitful. I need answers.