Dstv(Multichoice)

Dstv are a bunch of ****mers. I called the contact centre in July 2024 advising them that I have moved to a new location and there is currently no electricity in the area. I requested to disconnect my services and I will advise when to re connect. The consultant said "No problem mam there are no active services on your account and you will not be billed until u reconnect." I have had so many issues with DSTV in the past and didn't just want to consultants word for it so I went to the chat bot. "Disconnect Services" response" OK. I checked and there are currently no services to disconnect". To my surprise yesterday when I called the contact centre excited to reconnect my dstv . I was informed that I owe R3217. The consultant said no it's not your monthly premiums that accumulated to the amount. The amount due is for my Explora Ultra contract plus dstv insurance plus dstv insurance waiver. I almost dropped dead. I have never accepted insurance from dstv and have never had to pay insurance before and the amounts given are still not adding to the amount that is outstanding. I feel like I am being ****med. I wish there was an option to rate 0 stars for these services.