DSTV/Multi-choice insurance bad service

I was called by a DSTV agent in February 2025 to sign up for DSTV unlimited insurance that covers me for everything from installation to decoder replacement. She told me that I will be covered immediately after the call and there's no waiting period. 2 weeks later my DSTV lost signal, I took it to the nearest DSTV office and they said nothing is wrong with my decoder but the installation at home. I called the DSTV insurance department and they said I must wait for 3 months before I can be assisted, I explained that I was told there's no waiting period and they gave me an email address to send my complaint to. It's been back and forth with emails without anyone willing to help me. 9 days ago I was told to wait for 48hours for them to retrieve the initial telephone conversation with the person that signed me up. Yes, for a whole 9days now I'm still waiting for the "48 hours". Terrible Terrible Terrible service by Multichoice/DSTV. I am canceling that useless insurance cover today!!!