Dstvis deducting months dstv data money but doesn't supply e with any data and now ignoring me whilst *****ing from me every month

I've asked you to refund me my 2 months data money since I'm not getting data but you're deducting money from my account. 2 months you've been ignoring me even here on hello Peter all you do is acknowledge but nothing is been done. Is this how you operate your business? You **** customers then keep quiet and continue taking money from them without providing any service. Is this how you treat all your customers? Or you just disrespecting me because I'm a pensioner?