DSTV YOUR SERVICE IS BAD

I pay every month my account in time the last day of the month and for this month 3x times i have to phone them to reconnect my services and i feel its not fair i do not get a statement with my bill i dont always get an sms to say how much it is I am a pensioner and me phoning the all time takes my airtime they not loyal towards there customers like today my service is suspended and now i have to phone again and explain my story they dont worry about their customers at all as long as they just take your money than everything is fine they pathetic they make me sick they must think of their customers and give a great service so i am going to phone now again and hear what they have to say and i want my service reconnected. you cant tell me that you dont take notes and put everything on your system when a client phones you have to do it and than we as a client dont have to repeat all the things over and over again do something with your servicePLEASE