Dstv you should feel ashamed. All in an effort to make up for your losses in the last financial year.

Last month I received notification that my 24 month contract was ending 31 March and had to be renewed. I tried to renew during March but was told to wait until 1 April. My concern was that my contract would expire and I would be disconnected. They told me just to make sure I pay for April by 31 March which I did. Since yesterday I have been disconnected and they are unable to reconnect me. Finally about 2pm today I was told that the reason they can't reconnect me was because the prescription amount went up by R50 per month yesterday. So now I understand why I was told to wait until 1 April. I decided to cancel and then ask for a refund. After explaining why I'm cancelling I was asked to provide them with my id document, a banking statement and the proof of payment. They have all of this on their system already as I pay by debit order but for some or other reason I must give it to them again. I know Multichoice doesn't respond to complaints on this platform but just thought I'd like to add my voice in complaining about the terrible service. Besides the customer service the content has deteriorated terribly in the many years that I was a customer.