DSTV - You Pay so Much More

In January I subscribe to DSTV Streaming Premium package for R699, everything went really smooth, paid my R699 on the dot, and started streaming. Woke up this morning, with a deduction on my Capitec account of R2097... 699 x 3 if my maths is still good? Called DSTV they said it is seamless and quick to sort it out on the chat function, got on the chat, and hit a brickwall. They could not get my ID number to the correct account number, but you bet they can get the correct bank details to the correct ID number! Turns out, according to them, that I have selected to have two steaming packages... Why would any sane person select 2 packages, pay only for one at the time, month go buy and then DSTV, same company that could not tie my ID number to my account number, deducted 3, not 1 and not 2, but 3 x the streaming subscription from my account. And wait, they are unwilling to do a refund as the money does not reflect in their account, only on my one account, and only 699... seems the rest has evaporated... been having Netflix for 2 years, never had this issue. Got dstv for one month and aldready have month problem. Emailed them and wasted 30mins of my airtime, and still no response.