Dstv YOU HYPOCRITES, DON'T **** WITH ME!!!!!!!!

I am so utterly disgusted by Dstv. Why don't they change their slogan from "Enriching Lives" to "Ruining Lives".

Just when you thought of surprising your dad with dinner and watch a nice soccer match, the unfortunate happened. He couldn't go to the supermarket to pay his Dstv account and Mr Smarty pants (me) decides to pay their account for them as a token of appreciation. They've done so much for me over these years since my birth.

I went and paid it just like the website instructions. No one told me that paying via cellphone banking to Dstv that its not as quick and seamless as the website and Ads says it would be. Here I thought, "agh that's why there's a Dstv call centre to help you in a time like this.

First consultant on the line "Sibulele Bahlekazi", she promised me the "world" and I fell for that sick joke. 2nd call after I had to forward Sibulele the proof of payment, I then got through to "Rose" (Martha Kuhmalo's agent), what a waste of my energy. Dstv really needs to teach her what "Customer Service" means, because who in their right mind would give an attitude and raise their voice to their clients if the clients are the ones paying her to do her job. I escalated the problem and demanded to speak to a more experienced individual, which happened to be Martha Khumalo. Still no help after a week I called again and got through to "Life", that's the guy's name I didn't wanted to believe when my family and friends told me that Dstv Call Centre is the worst Call Centre in South Africa, but now I regret the fact that I doubted them.

To top it off, Martha Khumalo's response to my email was "sorry for the delay in response, I was OUT OF OFFICE since last week." Let me tell you something Martha, there's something called "an automated "Out of Office response". Nice try. Seconds after I spoke to you on the phone I emailed you, so how the **** does someone disappear that fast when they told you to email them and they will be on it right away???????

I bet you Calvo Mawela read my email, but CHOSE not to respond or wait he was also "Out Of Office" since my initial email to him.

Martha, Rose, Sibulele or Calvo don't even bother to phone me or my father. You have all the proof of the payment so just ALLOCATE it!!!!!!!! I've been to my bank and it's not their baby, the money is in your bank account successfully transferred.

All I want to hear from Dstv is that my money has been received and allocated, that's all. Nothing more and nothing less.

Don't even dare to play that pathetic card on me "We apologize for the inconvenience caused" because then you will hear from my lawyer