Dstv you have lost your magic

I bought an explora decoder for my 88year old mother as a surprise, the surprise has been on me since, the call centre has sent me from pillar to post from last week Thursday, making excuses from the system is overloaded with black Friday decoder specials and has gone offline, I had to pay the installer twice because he had to come back the next day to re install, my airtime was wasted on *********** staff who had no clue about what I was talking about, one of them was a lady named Sam, she takes the cup on the *********** bunch I dealt with, no management was ever available on the floor to take my query, worse off tonight, after calling them over 10 times, Yonela told me all other managers are probably on lunch or in a meeting after holding for over 33mins waiting for Rivaldo who was said to be the only management member on the floor, but still could not speak to him. Why run a special that you are not geared up for? I swear if they had a befitting competitor, I wouldn't hesitate to take my friends and family over to someone who actually wants and respects their customers. They are too quick to disconnect the service should you miss a payment date, but very slow to resolve customer queries, I demand that my mother be credited for the days without connection. Dstv you have lost your magic.