Dstv you disrespect your customers

I'm still waiting after so many reviews I write , so many enquires. Dstv still hasn't resolve my issue. I'm getting their calls after calls without aby solutions. I haven't received a new router but I was charged for internet I haven't touched or used. Yet I was told I have overdue balance for intensive to pay on the 15th .but I'm without any router any internet. I asked them last time to cancel my account they refused .I wanted nothing to do with their poor services. But they promised to do things differently. I don't know what to say .I only need to find out where I'm going to report dstv .as a customer I have rights too .next thing my channels will be blocked telling me I have outstanding balance to pay .yet I don't even have that thing I'm paying for.