1 reviews | Active since Jul 2022
DStv you can do better,
Multichoice DStv is a no choice DStv, those of us without smart Tvs suffer as the victims of DStv. 1. DStv has no customer line where one can call for free like other companies e.g (Vodacom). For you to connect to them you must first buy huge amounts of airtime as your money will first be chowed by music and DStv ads before having to reach consultant. 2. DStv has no transparency and honesty towards their customers, eg(One has to find out about the increased subscription fee only when their channels are blocked and when you contact them they say you owe them a certain amount coz DStv has increased its subscription. 3, Unfriendly and unhelpful consultants. At DStv you'll be passed from one consultant to another without any solution whatsoever until your airtime get exhausted and you won't receive a call back regarding your issue, unless you get a call from one of them advertising policy or any other product by DStv. 4.Account Billing. I have known DStv to be a prepaid, you pay you watch, and if you don't pay you don't watch. In cases where DStv was not notified on time that you are cutting their service or if it happens that one pays a day after the due date, one has to pay R50 reconnection fee plus their package amount. However I just found out it's not all true there are other charges that comes with its own terminology like pro-rata etc that DStv consultants use to drag you into paying more. One can say pro-rata is the amount in which one has to pay after failure to pay the bill on due date, however it is not so with Multi choice(No choice) you pay even if you have made payment before the due date. AND MANY OTHER hidden info to rob people of their hard earned cash in this African economy to make themselves earn more profits through all this ****. DStv you can do better.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
