DSTV - yet another billing mistake

Yet again, another billing issue with DSTV.

Last year, i downgraded from Premium to Compact out of frustration with DSTV due to on-going billing issues.

Now again in January i have been charged for Disney+ which i never asked for, never activated and yet again DSTV wont admit that they have made a billing mistake.

Nov and Dec amounts were the same, Jan suddenly jumped to 833 and in Mar, DSTV have attempted to rectify the amount but not fully and the customer care agent, says and i quote "whats the issue?"

What makes it worse is the customer care agent keeps saying but there is no issu - there is an issue, yet again dstv have messed up billing and yet again it costs me money.

Really pathetic service and no resolution..