dstv yearly payments

<p>I am very disappointed with dstv.I paid my account annually until last year that I couldnt pay changed to monthly.. In July 2015 I went to Multichoice Randburg and I spoke to one of the consultants that I wanted to go back to paying annually and she calculated the amount and I paid..My dstv was cut off on the 09th of June 2016 and I went to dstv to find out what's happening because was expecting to make a payment in July.I was told that they have no record of me coming to multi choice to change my account back to annual payment so the money I paid was being deducted every month as a monthly payment.. Was really disappointed they could not just admit that there consultant made a mistake or apologise for there mistake.Now I have to pay for a month that I have already paid for.</p>