1 reviews | Active since Aug 2012
DSTV Xtraview blockage
<p>I have 2 PVR in my home so i decided to upgrade to Explora. Got it installed and had the 1 PVR setup for xtraview. Saw DSTV allows 2 xtraview to be connected to their new SLNB (which i also got). Decided to setup the PVR which was replaced with Explora as 2nd Xtraview. Contacted DSTV and i was told they cannot setup the PVR. I have to get a new decoder. I was stunned as technically i cannot see why not, if i have one already running as Xtraview. Even the consultant over the phone admitted that technically it could be done but they are blocked by the system. So i went out and bought the new 4U small decoder. Got home and connected the decoder. Phoned DSTV again, then i got told they cannot activate it as i have to get rid of the 1st PVR and replace that one as well with a new decoder. Again the system does not allow them to add the decoder. So i have to buy Explora, SLNB, 2 X small decoders to get the setup done. That is replacing the complete setup and then i have 2 PVR's which is basically useless as DSTV does not have a rebate or exchange program on them. I want to support DSTV but they are clearly ripping me off just because a system is blocking me from adding my additional decoder. I waisted money on the whole setup just because i got mis informed by the call centre. Further more i had a discussion with DSTV Care on twitter regarding this and after giving them the same info they clearly had no idea what i wanted to do and then just stopped responding to my questions. </p>
Dear Marius
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Marius
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Marius
We sincerely apologise for the frustration and inconvenience you have experienced with our service. This is certainly not the kind of experience that we desire for our customers.
XtraView with three decoders requires one to use a DStv Explora decoder as their primary decoder, and then link any combination of DStv Exploras or Single View DStv HD decoders in this three decoder arrangement. Further we recommend customers use an accredited DStv installer for the set up.
For more information please see this link: https://www.dstv.com/en-za/news/connect-three-decoders-with-xtraview-***0?utm_source=article&utm regarding XtraView with three decoders.
Regards
Elna
Best regards,
Dear Marius
We sincerely apologise for the frustration and inconvenience you have experienced with our service. This is certainly not the kind of experience that we desire for our customers.
XtraView with three decoders requires one to use a DStv Explora decoder as their primary decoder, and then link any combination of DStv Exploras or Single View DStv HD decoders in this three decoder arrangement. Further we recommend customers use an accredited DStv installer for the set up.
For more information please see this link: https://www.dstv.com/en-za/news/connect-three-decoders-with-xtraview-***0?utm_source=article&utm regarding XtraView with three decoders.
Regards
Elna
Best regards,
My problem at this point is i waisted money on buying a new decoder after i was told i must get one which i cannot use at this point as i have to buy another decoder to get this setup going and remove both my pvr's. I do not understand why DSTV is blocking us from using our old decoders and dont tell me it is not possible as it should be because i can use the one already. DSTV is forcing us me to spend alot of money because they want me to use their latest equipment. What am i to do with the older PVR's which DSTV wanted me to buy a couple of years back to use. So in couple of years time i need to buy again new decoders becase that is what DSTV is going to require. I want to support DSTV but with all this i feel like just cancelling the subscription as nobody is willing to really help. Giving me a link to a website and apologising is not going to help me get money back that i waisted already.
My problem at this point is i waisted money on buying a new decoder after i was told i must get one which i cannot use at this point as i have to buy another decoder to get this setup going and remove both my pvr's. I do not understand why DSTV is blocking us from using our old decoders and dont tell me it is not possible as it should be because i can use the one already. DSTV is forcing us me to spend alot of money because they want me to use their latest equipment. What am i to do with the older PVR's which DSTV wanted me to buy a couple of years back to use. So in couple of years time i need to buy again new decoders becase that is what DSTV is going to require. I want to support DSTV but with all this i feel like just cancelling the subscription as nobody is willing to really help. Giving me a link to a website and apologising is not going to help me get money back that i waisted already.