1 reviews | Active since Feb 2015
DSTV XPLORA - R 799
To Whom it may concern,<br> <br> I have raised a complaint on 5 Feb 2015 regarding the fact that after 3 weeks after the process over the Phone: Debit order and online authorization for the DSTV Xplora for R 799 a month, I did not receive any update from multichoice although the Xplora was supposed to be delivered within 5 days. After my initial complaint on hello peter, I received an comment on Friday 6 Feb 2015 from a lady named 'Kristel' advising that my query has been escalated.<br> <br> However it is now again, A MONTH AND A HALF LATER and I have still not received any feedback or call from any multichoice representative. I understand delays in service etc. however this is pathetic as there is no correspondence whatsoever.<br> <br> Original Report Date: 16:57 Thu 5 Feb<br> <br> PS: I shall continue writing reports on Hello Peter until I have received satisfactory service from a company I pay a monthly service fee to.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert