DSTV WRONG PACKAGE BILLING

Item: DStv (MultiChoice)
Rating: 1
Author: Sherene S

I am very upset with DSTV, I was on the Access package and upgraded to Family package early Jan, then they suspended my account due to non-payment, when I made payment today I note I am being charged for the Compact package. I was on Compact think 4 years ago, now i had to pay for Compact which I did not take.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

27 Feb 2023, 15:33

Hi Sherene,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply27 Feb 2023, 15:33

Official

Hi Sherene,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

28 Feb 2023, 11:47

Hi Sherene,

We recently tried contacting you regarding your complain but could not reach you, kindly let us know when it is convenience for us to call.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply28 Feb 2023, 11:47

Official

Hi Sherene,

We recently tried contacting you regarding your complain but could not reach you, kindly let us know when it is convenience for us to call.

Kind regards,
DStv: Hello Peter Team

Best regards,