DSTV worthless employees

DSTV have been a worse service provider for the past 3 months now.

i have have been paying my account every month on the 20th and never missed a payment, but on the 27th of June a nightmare started when someone upgraded my account to a higher subscription without my knowledge. i called in on the same date when my acccount was disconnected becuase of short payment and spoke to Miss N Ndlovu and explained to her that i have never authorised any upgrade on my account she therefore asked me to hold whilst she speaks to her Team leader then she told me that her Team leader who override arrears amount and my account was clear from arrears and promised that they will investigate and get back to me till todate no one have called me back . July i paid my account as usual and there were no any anomalies. In August the 17th i received an sms stating that i should pay an amount of R568.25 to stay connected. i immediately made a call and spoke to Miss M Magubane who advised me that all is in order i should proceed to pay the usual amount on the 20th. on the 20th i made a payment of R420 a usaul, however on the 23rd my account was again disconnected and immediately called in then spoke to Miss N Wanda, who referred me to her team leader Avuyo Nqili and he explained that the arrears of June were not cleared they carried on to all the months till todate and i will have to pay the arrears amount, i advised him that i will not pay for something that i am not aware of and i would like my services to be reconnected and i would like them to further investigate who upgraded my account and why i was upgraded without my knowledge and which platform was used, i further requested to be diactivated from selfservice becuase i have never used it even before . he too told me that he will escalate my account and revert back to me in 24hrs today is the 29th of August and i havent received any feedback from DSTV. today is Sunday the 29th of August my services are again deactived, i have calling in some one answers the phone and askes me to hold and after 30min of hold my call gets cut, i call the second time someone answers then says nothing and in the mean time i hear backround noises. the third time my call was answered by Phumla and told me same thing i am going to speak to myteam leader 33min of holding and listing to that aweful sound she comes back to the phone and says nothing and i could still hear the backround noises but nothing from her....

multchoice can do better than these *********** people who dont deserve to answering our calls... the only thing they are trained for is to clear Errors and cant deal with anything at besides that.

i would someone to get back to me with regards to my query and make sure that they give sufficient and lucrative results.

i always call from this number ***