Dstv worthless company

On May 29th, I decided to resubscribe to Dstv by purchasing their online streaming package for the Compact Plus package at R549. Despite multiple conversations over the phone, email, and live chat with their agents, as of June 25th, I still do not have access to the service. Every time I provide my payment statement as requested, there is no follow-up until I inquire about the status. Then, I am asked to send the statement again for the finance department to review. The level of incompetence within the organization is becoming increasingly frustrating and almost comical.