JV
Johan V
1 reviews | Active since Apr 2014
03 May 2024, 09:50
DSTV - worst service in the industry.
I downgraded my package which was supposed to be active by 28 April. Now, on 3 May, I am still being billed for the premium subscription. I was made to wait on hold for more than 20 minutes just to be told that I should have made sure my downgraded was activated on time. DSTV is going from bad to worse quickly.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 May 2024, 09:51Hi Johan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 May 2024, 09:51
Official
Hi Johan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JV
Johan V's updateReviewer Update
04 May 2024, 08:14I was just informed by your call center that I can no longer access Showmax without an Explorer Ultra decoder. So DSTV is FORCING customers to buy a R3000 decoder in order to access Showmax. I will now cancel all my DSTV products.
JV
Johan V's update04 May 2024, 08:14
Reviewer Update
I was just informed by your call center that I can no longer access Showmax without an Explorer Ultra decoder. So DSTV is FORCING customers to buy a R3000 decoder in order to access Showmax. I will now cancel all my DSTV products.