ES
Eben S

1 reviews | Active since Nov 2019

17 Mar 2021, 11:10

DSTV worst service ever seen

Hi On 17th Jan 2021 I cancelled my DSTV and was told all in order the service will end 19th Jan 2021. A week ago 11th March their attorneys call me and threatening me to list me if I don't pay up x amount, so I told the clerk form the attorneys DSTV said I was in the clear and he advised me to call DSTV, I called them and the lady from DSTV went to check the records and advised my service was cancelled and she will let the accounts department know to close the account and let the attorneys now, since then I have been harassed by the attorneys on a daily basis around 4 to 5 times a day, today again I called DSTV and once again the call centre staff member advised me he sent a message to close the account as nothing is due but now I have to do their job and let the DELISTING department know to remove my name and what a mission to get hold of them, I will never ever to business with DSTV again, there service is terrible when you cancel but they were very quick to take their debit order every month. Now I am sitting with their attorneys giving me hassles for there fault and for not letting them know the account issue was their fault. Really DSTV has nothing to offer anymore and their service should not even have a red star rating is should read worst service provided ever with a broken star.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2021, 11:21
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
ES
Eben S's update17 Mar 2021, 20:28
Reviewer Update
Thank you for coming back to me just a pitty one has to follow this routes to have issues resolved, the attorneys harassed me easily 5 times a day until i lost it today. They should also listen from their side and not just push for payment to get their fees. regards.