DSTV worst service ever

hi, I was contacted on the 4th of December by DSTV for a black Friday deal. I agreed on the deal and was supposed to receive my new explorer's within 5 working days. IT IS NOW THE 15TH OF JANUARY. After countless phone calls, and speaking to how many agents, I still don't have my new products. The last resort was to escalate the problem to head office. the lady i spoke to informed me that she "LOGGED A TICKET" with their distribution center. I then asked her by doing that it is out of her hands now? her reply was " yes it has got nothing to do with me anymore". I see in this company the communication between departments is " NOT APPLICABLE". There is no feedback. I even whent so far as to rate thier agents a 0. then they are very quick to call you. The stupid part about that is to find out why you rated the agent a 0 and still not to sort out your problem. they are just not interested in your problems!!!!!! Their customer service suck big time!!!!