DSTV = Worst service ever

I am really upset with the service we received today. This review does not even deserve one star! On the 19th we upgraded our R100 package to the full premium package, we received a quote from the consultant telling us that we need to pay R360 on the 4th (our monthly installment date). It was communicated to us that when we pay that amount, the full package will then be cancelled again and everything will go back to normal. We agreed and everyone was happy. This moring I received a sms saying that we didn't pay, our DSTV is cut off and we owe R1200!!! What? We called with our problem and only on the third time someone was able to actually give us more information. Telling us that it was a misunderstanding and we need to pay the full R1200. Why should we pay for your mistake? Now we are responsible for your "misunderstanding"? Now we can't watch the world cup in our own home? If this can't be fixed in 24 hours then I'm definitely cancelling everything because this is ridiculous and unacceptable. Really, really annoyed!