DSTV worst service ever

Yesterday I called dstv to change my paydate from the 26th to the 1st of each month. It was changed and I was given the amount for my services until the end of September. The consultant I spoke to did not say I must pay the prorata amount to keep me connected until Friday, she just said I must pay R731 to stay connected until the the next paydate. This morning I woke up to disconnected services. I called again and this time I am told that the prorata amount was supposed to be paid yesterday. The consultant I spoke to in the morning said she will sent the details to her team leader and she will call me back with feedback I am still waiting. I then callled again and I was put on hold for 24 minutes and the call was ended. I called again and asked the consultant how much the prorata is so I can pay it but I refuse to pay the reconnection fee as this in not my fault. I have been through this with multichoice so many times it frustrating. I want my services reconnected but I refuse to pay the reconnection fee.