DSTV worst service ever!

DSTV is the worst! I used to love it but now I am very disappointed and I can't stand it. I am a premium account holder and I can no longer login into my dstv because I haven't paid which is weird because I have always been able to access it, I use mydstv app or I login online to pay my subscription. Please help me understand why I can't access it anymore? now I have been told to pay first so my account can be linked, why was it delinked in the first place? DSTV has the worst customer service ever! I called and even chatted to consultants to enquire about their rewards system and NO ONE COULD HELP ME! So I gave up. Honestly the rewards system sucks. I am constantly moved from legend to superstar whenever they feel like it. When I try to find out why, no one can help me. How do you create a rewards system but don't have people who can be contacted to assist customers with enquiries? I am definitely cancelling my DSTV! As a customer I do not expect this kind of treatment.