1 reviews | Active since Jul 2017
Dstv worst service ever!!!!!
I am actually so ****ed at the fact that we have go pay dstv every single month and on random days we just lose signal. I tried calling the contact centre with no help at all. Im actually paying for nothing
Dear Saarah
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Saarah
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Saarah
Thank you for sending us your query.
There are instances when a technical issue with the decoder cannot be resolved over the phone. This is when you have been required to check the settings of the decoder. Also, pulling out the power cable for five seconds and replace it. Once the decoder has scanned, the picture should be restored.
When all the troubleshooting has been exhausted and the picture is still not restored. You need to have the decoder tested at the nearest DStv Service centre or agency. We have a trusted technical team assigned to check the device and give relevant feedback.
If there's no fault with the decoder, you will be required to contact an accredited DStv installer. An installer's duty is to check the installation and ensure that the signal is sent directly to the decoder.
Kind regards
Dinah
Best regards,
Good day Saarah
Thank you for sending us your query.
There are instances when a technical issue with the decoder cannot be resolved over the phone. This is when you have been required to check the settings of the decoder. Also, pulling out the power cable for five seconds and replace it. Once the decoder has scanned, the picture should be restored.
When all the troubleshooting has been exhausted and the picture is still not restored. You need to have the decoder tested at the nearest DStv Service centre or agency. We have a trusted technical team assigned to check the device and give relevant feedback.
If there's no fault with the decoder, you will be required to contact an accredited DStv installer. An installer's duty is to check the installation and ensure that the signal is sent directly to the decoder.
Kind regards
Dinah
Best regards,