MH
Marvin H
1 reviews | Active since Jul 2016
17 Jan 2025, 17:45
Dstv worst service ever
I got a call from an agent to install Explora Ultra at no additional cost monthly, I agreed to no additional cost but my current normal monthly subscription. They installed it on Monday the 13th of January. When I now check my balance is over R1500. I went on DSTV chat spoke Mathapelo and she just sent the same breakdown but I I told that's not the agreement she ended the chat. I tried to speak another agent again they all ended a chat within 5 minutes. Now I won't pay a cent and they must come collect their decoder and satellite.
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DStv (MultiChoice)'s replyOfficial
17 Jan 2025, 17:46Hi Marvin,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Jan 2025, 17:46
Official
Hi Marvin,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team