DSTV worst service!!!!!

Worst Experience ever!!!!!!!!!!! Upgrade contract on 15th of June 2024 at the N1 City Branch. As we live in Oudtshoorn they told us that the installation is still free and the decoder will be delivered and the installers will call us for installation. NOTHING HAPPENED!!!! We logged a case online, got a call from the call center, we were asked to call installers in Mosselbay they said they do not travel to Oudtshoorn for installation. Went back online to log a new call on the same case number, got told the installers will call nothing happened, logged a call against the case number again and still struggling to get DSTV to arrange the installation. It is not the consumer's responsibility to arrange the installer, if you as DSTV offer free installation surely it is your responsibility to get the installation done! This is ridiculous service!!!!!!!!!