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MB
Marcus B

1 reviews | Active since Feb 2011

14 Apr 2018, 17:43

DSTV Worst service

The worst service you can get. My Xtra view is down since last Monday and after numerous calls all the advisors will escalte my E16 error with no results. They are the most incompetant people on earth!!! And it cost met R989 per month and the decoders are 2 month old!!

0
Replies (8)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Apr 2018, 07:09
Official

Dear Marcus

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Apr 2018, 11:50
Official

Good day Marcus

Thank you for taking my call today.

As discussed, kindly expect a call back from our technical for further assistance.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

MB
Marcus B's update16 Apr 2018, 07:10
Reviewer Update
DSTV still not keeping their promises. Dinah call me a coupel of hours later to apologize for the poor service and indicated that my problem will be resolve yesterday. NOTHING happened. This issue calls for the CEO and his teams attention now!
MB
Marcus B's update17 Apr 2018, 06:47
Reviewer Update
Yesterday 16/4 a DSTV consultant called me to make the 5th empty promise that a knowledagble technician will call be back at a certain time. This was the 5th time they keep their promise and didn't fix their errors. DSTV WHAT A DISGRACE
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2018, 13:11
Official

Good day Marcus

Thank you for taking my call today.

It is great to know that you have been contacted and the issue is now resolved.

Please do contact us if you require any further assistance.

Kind regards

Dinah- DStv Hello Peter admin team.

Best regards,

MB
Marcus B's update27 Apr 2018, 12:15
Reviewer Update
And there occur the same ****** error for the 5th time in three week on my DSTV. This assholes is messing around with the signals and jamm the viewing from there side. Their sevice suc****!!!!
MB
Marcus B's update28 Apr 2018, 11:50
Reviewer Update
Total arragance and incompetance. After I was kept on the phone for 28 min by an agent nothing was fixed and I got an escaleted ref # ********** 3. I was told another person will cal me in halve an hour. All lies, after 24 hours somebody tried to call back!! I returned the call and an arragant woman told me that I didn't answer the returned call I will have to wait for another 48 hours. This is the super monopolistic service that you get for close to a R1000 a month!!! A TOTAL DISGRACE
MB
Marcus B's update28 Apr 2018, 16:53
Reviewer Update
Miracles do happen! At last a guy named Ntuli called and fixed the error in 2 seconds. Why dosn't DSTV get more Ntuli's that know what is going on!