Dstv worst provider and Worst service ever

Hi my name is Siven naicker, Im a dstv customer for many years but recently I have been having endless problems with dstv, they offered me a discount for 3 months on my premiums and when I paid via eft on the 25th,tgey cut me account on the 27th of this month, when I called them 3 times to sort it out I keep going to different consultants and explaining the same situation to them, I was told it will be escalated and I have a reference number but uptil today I still don't have dstv connected, how must we trust a company like that when they can't even sort simple problems out, I'm very upset cause if your account is not paid on time they charge you reconnection fees, but when the fault is on their side they don't even re-emburse you with extra days. I don't know if people out there have the same problem with dstv but I will never suggest dstv to anyone.