Dstv worst customer support structures, it's a farce I they just pretend to care!!!!!

I have had it with the DSTV call and support centre structures!!!! The live chat takes forever and very often the agent claims that they are ending the chat due to lack of response when it's not the case at all, it has taken me 3 hours plus this morning to try and sort out my xtraview issues and I have just been cut off again, 1st with Nompumalelo and now by MarkMhlengo. And still my query has not been resolved and one decoder is again not having any picture, back to square one!!!!! Then to too top it all, I cannot even get a copy of my chat when they do that - there is no button to press at the end of a chat for it to be emailed, I have only ever seen that option once and it's so obscure that I dont even recall where it was. Then if you call the call centre, it takes so loooong to sort that they use up all my prepaid airtime and they cannot call me back - so no service resolution, I have to waste time to get hold of and continue to get hold of from myside, they don't even try to contact you when they disconnect!!!! I feel absolute frustration and any alternative to DSTV satellite will be a great welcome!!!!!!