DSTV Worst customer service

I had cancelled my subscription for DSTV. Then I received an sms from dstv saying if I come back I will pay R250 for the first month on compact. I followed the link, paid R250, then nothing. I cannot view anything as yet. I went on all the self service platforms and it still said my account is inactive, but I could see the transactions that my R250 went through. Even put a comment on their status on Facebook, sent a message on Facebook. Tried getting to their contact Centre, bit it was too busy and said I’d probably have to wait 30 minutes, I mean I’m that periods I’d probably have to spend another R250 in airtime or more just to speak to someone. DSTV has the worst service. I also tried to activate the account on my own, but when you do that it requires the difference between what compact costs and the R250 I was promised to pay for the first month. DSTV has bad customer service.