NH
Nicole H
1 reviews | Active since Mar 2015
25 Mar 2015, 16:49
DSTV - Worst customer service
DSTV - Worst customer service ever, I paid my subscription nearly 24 hours ago have spent over R100.00 on airtime and keep getting cut off or get told to email the proof and they will reactivate the account i have sent now a total of 5 emails and have gone into a DSTV outlet and still NO ONE IS helping this is pathetic.... YES you are a huge company but that does not mean that you don't have to supply a decent customer service....
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Mar 2015, 08:11Hello NikkiHau,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment still reflecting on your MultiChoice account and your service has been reconnected as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failing. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment still reflecting on your MultiChoice account and your service has been reconnected as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failing. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Mar 2015, 08:11
Official
Hello NikkiHau,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment still reflecting on your MultiChoice account and your service has been reconnected as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failing. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment still reflecting on your MultiChoice account and your service has been reconnected as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failing. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Best regards,