DSTV worst account service I have ever had.

After being promised on Sunday 12th June that my account would be fixed I received the following from DSTV on Monday.

"Hope you're well We do apologise for the inconvenience caused

"You were only notified of the annual billing for the next fiscal year of 2023/2024 because you're/were an annual subscriber The massage will still be the same whether it was send today or in the next 8 months - that is because of the ANNUAL connotation attached to the account It is the same with monthly customers who receives monthly sms' even though they have paid for the current month

Do we change your account back to ANNUAL so that you can receive the 12-month discount or would you like to commence on the month to month billing."

According to this mail nothing has changed and if I went to yearly billing and hired a Showmax movie and tried I still would pay the 2023 to 2024 yearly bill plus the Showmax movie because it automatically adds this to your bill and takes the full amount which is automatically filled in your bank account. They just don't get it after being promised on Sunday with apology that they understand and it would be fixed. I checked today and I am still on a monthly account. I do want to pay yearly but after giving them a scathing email as the feedback as I have explained above I have had no feedback.

So, so. so sad DSTV cant get it right after 1mth.

Angry, Disgusted at the level of service.

Peter Topp