DSTV WORST!!!!!

I have been trying for a month to switch the ownership of my ex husbands decoder, to my name. I have send all the relative forms. In PDF form. But every time there is something wrong! No one guides you. No one helps you. There isn't even a number you can call if you are not an account holder. I send emails. No one calls. I have filled in all the forms, and something something is wrong. There is NO service helping you. Just an email everyday saying "your application was unsuccessful because......", and the you wait another month! I am done. I cannot believe they make it so IMPOSSIBLE to get DSTV! No wonder everyone is switching to Netflix. WORST COMPANY EVER!!!!!!!