Dstv worst

I am writing with a broken heart as a 67 year old woman who never skipped any DSTV Payment in my life and to express my profound dissatisfaction with the customer service experience I have had recently and to seek assistance regarding my account and billing issues.

I have encountered several problems:

1. Duplicate Billing: In one month, I was billed twice for my subscription of R635, resulting in a total deduction that significantly exceeded my expected monthly charge. 2. Account Hold: As of now, my account reflects an additional charge of R530, which includes an access fee of R180. This is perplexing, as I ensured my monthly subscription was paid on time on June 1, 2026.

3. Lack of Support: When I attempted to contact customer service for clarification on these charges, I received no response or assistance in resolving the matter.

I would greatly appreciate it if you could look into this situation and provide me with an explanation regarding the unexpected charges and account hold. It is important for me to understand how these amounts were determined and to rectify any potential errors.