FM
Frans M
1 reviews | Active since Jan 2018
23 Jan 2021, 08:32
DSTV worse to deal with in SA. Costing customers money!!
True to DSTV's now famous bad service, I have spend 4 hours on the phone with them over the last month sorting out THEIR problems!! Staff not well trained, staff who cannot fix ertor codes and who do not understand the difference between switch and activate!! Every year same problems while at holiday home. I rate DSTV the worse company to deal with in SA. Hope we get competitors soon. Very frustrating!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jan 2021, 09:26Hi Frans,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2021, 09:26
Official
Hi Frans,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
FM
Frans M's updateReviewer Update
23 Jan 2021, 19:2419h15, after 7 calls, 2 hours 20 min today, still unsble to watch ANY DSTV.
Agents putting me on hold for 30 minutes while music plays and then cut me off. Even had a call from a big shot, he will sort it out and reconcile my account, 15 minutes later no DSTV!!
Making to much money, so customer service not important.
Wish I can orchestrate a boycott of DSTV. I am the customer and because of their inability to sort out their systems, spend most of my day and airtime with agents on the phone, just for thevproblem not to be sorted out. No alternative number , only have to deal with staff who are not trained to handle DSTV system queries.
PATHETIC!!
Agents putting me on hold for 30 minutes while music plays and then cut me off. Even had a call from a big shot, he will sort it out and reconcile my account, 15 minutes later no DSTV!!
Making to much money, so customer service not important.
Wish I can orchestrate a boycott of DSTV. I am the customer and because of their inability to sort out their systems, spend most of my day and airtime with agents on the phone, just for thevproblem not to be sorted out. No alternative number , only have to deal with staff who are not trained to handle DSTV system queries.
PATHETIC!!
FM
Frans M's update23 Jan 2021, 19:24
Reviewer Update
19h15, after 7 calls, 2 hours 20 min today, still unsble to watch ANY DSTV.
Agents putting me on hold for 30 minutes while music plays and then cut me off. Even had a call from a big shot, he will sort it out and reconcile my account, 15 minutes later no DSTV!!
Making to much money, so customer service not important.
Wish I can orchestrate a boycott of DSTV. I am the customer and because of their inability to sort out their systems, spend most of my day and airtime with agents on the phone, just for thevproblem not to be sorted out. No alternative number , only have to deal with staff who are not trained to handle DSTV system queries.
PATHETIC!!
Agents putting me on hold for 30 minutes while music plays and then cut me off. Even had a call from a big shot, he will sort it out and reconcile my account, 15 minutes later no DSTV!!
Making to much money, so customer service not important.
Wish I can orchestrate a boycott of DSTV. I am the customer and because of their inability to sort out their systems, spend most of my day and airtime with agents on the phone, just for thevproblem not to be sorted out. No alternative number , only have to deal with staff who are not trained to handle DSTV system queries.
PATHETIC!!