Dstv wors service

Good day ok so first of all i phoned dstv to cancel my subscription on the 10 july after waiting 30 min for them to awnser after that they said i will recive the details in 48 hours it is the 15 already and still waiting i am on the phone with them at this moment still waiting for them to awnser it is 40 min already they keep telling you they will get back to you and never do