1 reviews | Active since Dec 2018
DSTV won't let you cancel your streaming subscription.
Beware if you want to cancel your Premium Streaming subscription, they make it impossible! I've tried via their website, via the DSTV app, via their whatsapp bot, and even asked 2 'support' agents (humans) via both the chat app and via whatsapp to cancel the subscription. I'm pretty sure most people just give up and keep the service rather than trying as hard as I am to cancel it!
And yet, I STILL have an active subscription. I assume they'll be billing me today for another month, unless I can somehow get through to an actual support agent.
I would be happy to subscribe to DSTV streaming every now and then if I know it's not going to be such a mission to turn it off. This is way below par vs other streaming services.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
After I complained a bit more the agent offered to try by logging in by using my username and password (ridiculous!). That didn't work, she got the same error, then she tried Live Chat.. also didn't work.. Apparently all she could do was to 'try again in an hour or two'.
I've logged a support ticket 2 days ago asking for assistance to cancel. No response. No way to follow up. Very frustrating!
After I complained a bit more the agent offered to try by logging in by using my username and password (ridiculous!). That didn't work, she got the same error, then she tried Live Chat.. also didn't work.. Apparently all she could do was to 'try again in an hour or two'.
I've logged a support ticket 2 days ago asking for assistance to cancel. No response. No way to follow up. Very frustrating!