Dstv won't assist me with my problem

I paid my account yesterday containing 2 packages and they even made me pay R207 extra and there's no option to get my money back and 1 of the packages shows me an E-16 code which won't clear since from yesterday and they're failing to assist me which means I can't even use my hand earned money to watch and when I call to cancel the package that won't reconnect they act like they can't hear me and when I call again they tell me I'm caller no 7 I will wait for 47 minutes which is impossible because it means I will spend more airtime on their incompetence or **** to prevent me from canceling the account I want my money back