DStv withholding my refund since April – Disgraceful Service

I am absolutely disgusted by the level of service—or lack thereof—from DStv. I have been fighting for a refund for a mistaken payment made on 7 April 2026. I first dealt with an agent named Ntando Mbandlazi, who was incredibly arrogant, refused to process the refund, and even refused to give me a reference number. Because of her negligence, my channels were eventually blocked on 26 April, even though I had already paid my account early! I have spent weeks chasing this. I have spoken to Phumza Nyalukana and have sent all required documents (ID, Proof of Payment, and Bank Letter) in PDF format to the "unallocated" department multiple times under Reference Number: ***. While they finally unblocked my channels, they are now conveniently ignoring the fact that they still owe me my money. It has been a month of lies and delays. DStv is quick to take your money and block your service, but they act like ********s when it’s time to pay back what they owe. Account Number: *** ID Number: *** I want my money in my account immediately. Stop the automated excuses and pay me!