DSTV WITH NO CATCH-UP

Dad and I are speaking to an advisor from DSTV right now and we want to speak to a manager however the manager is apparently in a meeting. Dad pays fully for DSTV premium and DSTV has now got "techincal issues" that started a couple of weeks back, however our DSTV catch up got like this yesterday. Since DSTV cuts off the services without fail for people who miss payments, my Dad wants compensation for the lack of total service we are experiencing and DSTV is not willing to give compensation. The advisor tried brushing off a complaint (Dad wanting to speak to a manager) saying that the manager is in a meeting. Right now we are waiting for a manager to come to the phone and they are taking their sweet time. I don't understand how a service provider knowing fully well that they are experiencing techincal issues would NOT infomed ALL their customers.