JM
Joel M
1 reviews | Active since Dec 2017
21 Dec 2020, 10:46
DSTV with BS
So it is December again and DSTV has started with me and my account. They cant explain anything to me they dont have managers again. And they hang up the phone with out calling you back after you called them and was on hold for long. With your airtime which they put you on hold for. So what do you do when you in my shoes again. They take more of my money and they say I owe them. There is never communication from them and when you call them to find things out they dont know and put you on hold. Or they hang up the phone and hope you go through someone else when you call back.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Dec 2020, 10:52Hi Joel Mampe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Dec 2020, 10:52
Official
Hi Joel Mampe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Dec 2020, 18:16Dear Joel,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing for December was only partially discounted based on the date that it was activated in December 2019. Kindly note, a request has already been submitted for you to be contacted with regard to the new Price Lock offer of which there are 2 Premium deals to choose from; R829 over 24 months or R849 over 12 months.
As advised, please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing for December was only partially discounted based on the date that it was activated in December 2019. Kindly note, a request has already been submitted for you to be contacted with regard to the new Price Lock offer of which there are 2 Premium deals to choose from; R829 over 24 months or R849 over 12 months.
As advised, please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Dec 2020, 18:16
Official
Dear Joel,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing for December was only partially discounted based on the date that it was activated in December 2019. Kindly note, a request has already been submitted for you to be contacted with regard to the new Price Lock offer of which there are 2 Premium deals to choose from; R829 over 24 months or R849 over 12 months.
As advised, please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing for December was only partially discounted based on the date that it was activated in December 2019. Kindly note, a request has already been submitted for you to be contacted with regard to the new Price Lock offer of which there are 2 Premium deals to choose from; R829 over 24 months or R849 over 12 months.
As advised, please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kind regards,
Dstv: Hello Peter Team
Best regards,
JM
Joel M's updateReviewer Update
04 Jan 2021, 09:21Hello. Today is the 4 January and I was told this will be escalated and I will get a call within 48 hrs. The request was send on the 22 Dec 2020 and till today I have not received a call. There is Disciplinary measures but nothing is happening. i called today and asked to speak to a manager or team manager and yet again they are all not available. So tell me how do we get these services yet we religiously pay subscription? I am waiting still for that call. Again no improvement service is so pathetic even managers a scared to handle our calls.
JM
Joel M's update04 Jan 2021, 09:21
Reviewer Update
Hello. Today is the 4 January and I was told this will be escalated and I will get a call within 48 hrs. The request was send on the 22 Dec 2020 and till today I have not received a call. There is Disciplinary measures but nothing is happening. i called today and asked to speak to a manager or team manager and yet again they are all not available. So tell me how do we get these services yet we religiously pay subscription? I am waiting still for that call. Again no improvement service is so pathetic even managers a scared to handle our calls.