DSTV WITBANK HAS THE MOST RUDEST AND INCOMPETANT STAFF I HAVE EVER CAME ACCROSS

I have had it with the rude incompetant staff that work at the witbank branch and be assured to phone the manageres is a HUGE waist of time as she is just as rude and disrepectful as the people that work for her. My extra view have been giving me problems for quite some time. Sunday we had a guy come to us and try to fix our extra view after he could't we phoned DSTV head office to get technical help from them . She went with us step by step we tried to upgrade the software 10 times it shows it upgrades as soon as it's finished with the installing it just asked to be upgraded again and it doesnt work after trying that 10 times the lady said we must format it to factory settings and it that still doesnt work the extra view decoder is faulty for sure. The guy who helped us sunday checked the cables he checked the main decoder which we got from the witbank branch not even 2 months ago . Everything works perfect except the extra view. The lady form DSTV technical department said we must take the decoder to the witbank branch show the the photos of the error and they must replace the decoder. After explaining everything to her and that we where online with the technical department for an hour and before that the guy checked and rechecked that our cables and main decoder is not the problem. She tells me she is not interested in anything I have to say if it shows the upgrade software is running the decoder workes althoughi have told her we did it 10 times at home. I must go back home thats 11 km from my house go fetch the brand new decoder as there is nothing wrong with the extra view according to her. Although DSTV technical department battled with us for a whole hour and said the decoder must be exchanged she decides she has no interest in what we have to say the software has been downloaded and that's that. She is freaken rude I have laid numerious complaints at DSTV head office about the witbank branch and nothing but nothing gets done about it clearly for DSTV its 100% that their customers get treated like ******* by their staff and it doesnt help phoning the maangeres as she is just as rude and has no respect for the customets that is why the staff follow in her foot steps and treat the customers in the same manner. I will make sure that everyone knows how DSTV staff in witbank treat customers and clearly what head office technical department has to say according to miss KNOW IT ALL is *******