CW
Chris W

1 reviews | Active since Nov 2014

07 Nov 2022, 09:38

DSTV will follow you beyond the grave

Before her passing in May, my mother-in-law cancelled her DSTV subscription. In July, DSTV tried to take a double subscription, which was returned by the bank due to a lack of funds. Undeterred however, DSTV then deducted R975.60 (subs plus insurance on decoders that she also transferred prior to her passing) on 20 August. After numerous calls to DSTV, they finally graced her estate by refunding R813.00 on 21 October.

I strongly advise anyone making use of their services, not to give your banking details to DSTV, rather pay them per EFT. They clearly have no ethical standards and will not hesitate to take your money after your passing.

Greed clearly does not respect the dead.

I guess the short payment is just another "system error" which will take 5 more calls and result in more broken promises of " it will be paid back in the next 5 - 7 working days".

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2022, 09:47
Official
Hi 

Chris de Waal, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team