MF
Masixole F
1 reviews | Active since Oct 2024
12 Oct 2024, 10:05
Dstv WiFi sucks! Don’t waste your time and money
I can’t begin to express how annoyed I am with DSTV internet! I’ve been calling them every single day since Monday the 7th of Oct begging to the to load our data for the internet to work but not a single agent can help me. It went as far as them calling back on Thursday to find out why I’ve been calling so much, I was told the issue would be escalated and brought to management to solve but still nothing. It’s Saturday now and I’ve spent close to an hour trying to at least talk to an agent and I can’t talk to anyone. We truly getting dstv WiFi. It’s such a simple thing! Just load the data???
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Oct 2024, 10:18Hi Masixole,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Oct 2024, 10:18
Official
Hi Masixole,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
MF
Masixole F's updateReviewer Update
12 Oct 2024, 10:46You guys have been saying this since Monday?? Literally not a single agent has been able to help. I get on a call , wait for close to 20min to talk to an agent and then I have to wait another 10min while they “check the problem” after that they say the data should be active in about 10min but when we check again it’s still green. I call again the following day , and they he hold time is longer and the cycle continues. Kanti what’s happening? All the days we’ve paid for and no data has been loaded what about them?
MF
Masixole F's update12 Oct 2024, 10:46
Reviewer Update
You guys have been saying this since Monday?? Literally not a single agent has been able to help. I get on a call , wait for close to 20min to talk to an agent and then I have to wait another 10min while they “check the problem” after that they say the data should be active in about 10min but when we check again it’s still green. I call again the following day , and they he hold time is longer and the cycle continues. Kanti what’s happening? All the days we’ve paid for and no data has been loaded what about them?
MF
Masixole F's updateReviewer Update
14 Oct 2024, 08:16It’s a Monday again and still nothing from the Dstv team! No follow up , no loaded data!. What a ****py service
MF
Masixole F's update14 Oct 2024, 08:16
Reviewer Update
It’s a Monday again and still nothing from the Dstv team! No follow up , no loaded data!. What a ****py service
MF
Masixole F's updateReviewer Update
15 Oct 2024, 15:50Hello , I haven’t received a single call I’m not sure if you’re calling the right number. But I just checked on the online portal and data has been loaded. Thank you, it’s just a little sad and frustrating that I had to go through so many steps to finally get assistance.
MF
Masixole F's update15 Oct 2024, 15:50
Reviewer Update
Hello , I haven’t received a single call I’m not sure if you’re calling the right number. But I just checked on the online portal and data has been loaded. Thank you, it’s just a little sad and frustrating that I had to go through so many steps to finally get assistance.