DSTv Wifi Router is ***!!!

I bought a WiFi router at DStv in December 2023. So since it has been delivered at my house the 12th of December it is not working but still DSTv deducts money every month for service that's not been delivered. Isn't that *****. DSTv has become *****sters. They just take our money and when it come to deliver service then they are ********. I've called head office, the call center, chat on whatsapp and facebook but no one is assisting as they should. They're suppose to activate my wifi router from their side and load the monthly data..But everytime their consultants have a different issue and making apologies for *** service..I mean how difficult can it be? Where's their supervisor, managers or IT crew to sort out this mess??? I'm gatvol...Don't buy their router it's ***...trust me on this..