VM
Valencia M
1 reviews | Active since Apr 2021
02 Mar 2022, 14:42
DStv Wifi Router
I received DStv internet WiFi router on Wednesday 23/02/2022 on my residential address n it was working,on Saturday the 26/02/2022.it stopped working apparently they locked the SIM because is not on registered address.what ****ed me off is I never moved or took the router out of residential address 😡😡😡.I spent almost R400 on the airtime to call their agent after that it only work for 1 hour then locked again. Please am enough now come take back your router will go to another network provider this is the worst experience ever
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Mar 2022, 14:48Hi Valencia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2022, 14:48
Official
Hi Valencia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
VM
Valencia M's updateReviewer Update
02 Mar 2022, 15:24If is not working by the end of today please come fetch your router I have had it with you guys.by that time u already took your money while your router is not working 😡😡😡 if today is not working am reverse my funds back
VM
Valencia M's update02 Mar 2022, 15:24
Reviewer Update
If is not working by the end of today please come fetch your router I have had it with you guys.by that time u already took your money while your router is not working 😡😡😡 if today is not working am reverse my funds back
DStv (MultiChoice)'s replyOfficial
03 Mar 2022, 17:23Hi Valencia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried concting you on your mobile number *** with a *** and we could not get hold of you.
Please confirm if your router issue has been resolved.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried concting you on your mobile number *** with a *** and we could not get hold of you.
Please confirm if your router issue has been resolved.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Mar 2022, 17:23
Official
Hi Valencia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried concting you on your mobile number *** with a *** and we could not get hold of you.
Please confirm if your router issue has been resolved.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried concting you on your mobile number *** with a *** and we could not get hold of you.
Please confirm if your router issue has been resolved.
Kind Regards,
DStv: Hello Peter Team
Best regards,
VM
Valencia M's updateReviewer Update
03 Mar 2022, 20:53Thank you got missed call,it has been resolved is working now.Thank you for your response hope it will not give me any issues going forward.Regard Valencia
VM
Valencia M's update03 Mar 2022, 20:53
Reviewer Update
Thank you got missed call,it has been resolved is working now.Thank you for your response hope it will not give me any issues going forward.Regard Valencia